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Inspection report

Date of Inspection: 30 October 2013
Date of Publication: 21 November 2013
Inspection Report published 21 November 2013 PDF

Overview

Inspection carried out on 30 October 2013

During a routine inspection

We found that people's care was planned and delivered as appropriate to their needs and was regularly reviewed. One person's relative we spoke with told us, �I was very much involved when we came for the assessment, they asked all sorts of questions about [relative�s] health needs and also about [relative�s] likes and I was able to input into that." They also told us that staff were, "Consummate professionals."

People who used the service were provided with a choice of suitable and nutritious food and drinks. Service users were supported to eat and drink sufficient amounts for their individual needs. One person who used the service told us, �The food here is very good, there is always a choice, and if there is something we don�t want the chef will cook us something individual.�

People who used the service received their medicines in a safe way, and at the times they needed them. One person who used the service told us, �You can set your watch by how regular they are, never early and never late.�

People who used the service were supported by sufficient numbers of staff and the home constantly reviewed their staffing to maintain this. One person who used the service told us, �If I need help I ring this bell and within a minute or two staff are here. They are a fantastic bunch and know exactly what they need to do to help me."

There were systems in place which were designed to regularly assess and monitor the quality of the services provided. People we spoke with felt the management team was approachable and responded to concerns raised.