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Archived: The Oaklea Trust Domiciliary Care Agency East

All reports

Inspection report

Date of Publication: 20 May 2011
Inspection Report published 20 May 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Overall, we found that The Oaklea Trust was meeting this essential standard.

User experience

Stakeholders comments:

“I have not used this team this year. They have always given excellent service when I have used them”.

“Very happy with staff care and attention”.

"My continuing feeling is that my relative has too many different support workers. I would like him to have only one or two”.

Other evidence

We received very detailed information from the provider including: The Trusts annual report, service users guide, customer survey results, and provider compliance assessments. This Information provided us with enough detail to complete the following for this outcome.

The provider said, all staff undertook a comprehensive training programme and received regular supervision.

Staff received regular refresher training where appropriate and had a learning and development plan. This ensured that training met all mandatory requirements as well as development opportunities.

Training records were kept for all staff.

Policies were in place to offer further guidance to staff including Equality and Dignity in the workplace, Counselling, Induction, Maternity, Paternity, Adoption leave and Flexible Working, Working Time Compliance, Harassment, and Grievance.

The provider compliance assessment stated that all staff received regular supervision at least two monthly and an annual performance and achievement review was held. Future goals and learning needs and targets were identified and actions planned.

All staff had to attend medication training and were signed as competent to manage medications properly prior to giving any support to customers.

All teams had regular team meetings to discuss any changes to customer support, training, health and safety as well as organisational issues.