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Archived: The Oaklea Trust Domiciliary Care Agency East

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Inspection report

Date of Publication: 20 May 2011
Inspection Report published 20 May 2011 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

Our judgement

Overall, we found that The Oaklea Trust was meeting this essential standard.

User experience

The Trusts customer and stakeholder evaluation report 2010 stated:

90% of customers who responded to the questionnaire felt that they were given support to stay healthy.

84% of people received support to visit the dentist.

87% of people received support to visit the doctor.

89% of respondents were supported to eat healthy

59% of customers had accessed a wellbeing clinic.

Other evidence

We received very detailed information from the provider including: The Trusts annual report, service users guide, customer survey results, and provider compliance assessments. This Information provided us with enough detail to complete the following for this outcome.

All customers had regular reviews where customers were encouraged to invite other providers who were involved in their care. Where appropriate customers had a care manager who worked alongside the staff team.

All support plans where necessary included guidance from other professionals such as health, or welfare benefits.

Where appropriate staff worked in tandem with other providers ensuring consistent support.

The provider compliance assessment informed us that, My Life, My Choices support plan clearly outlined all support and care required and was based on customer wishes.

At reviews which were held at least yearly, all appropriate individuals including health care professionals and other agencies were involved in planning and reviewing of support plans.

Where community/district nursing is required e.g. with the administering of insulin then a separate health care plan was available.

All information was fully recorded in daily life notes and My Life, My Choices.

All staff followed procedures in line with the Data Protection Act 1998 which provided clear guidance on the receipt, storing and transmission of information. All files were held in a secure location and all PCs/ laptops were password protected.

Other information provided showed that customers are encouraged to use local advocacy groups and all are supplied with information on how to make a complaint both internally or externally to CQC, care managers, and commissioners.

A customer partnership coordinator was another person for customers to access to ensure that their views and opinions were heard and acted upon.

The provider said that any young adult moving into the service would have multi disciplinary input involved on the transition plan. Included in this, was a young person adviser who provided support and assistance with the transition including the search for employment or work placement.