Stanbrook Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us the staff supported people with respect and treated them well. A person told us, “The staff are very good to me. They make me laugh, talk to me and we share a joke, they come into my room to see me.” Another person told us, “They protect my dignity all of the time. If I want to moan, they listen to me. They are all nice.” Relatives were complimentary about the home and its staff. A relative told us, “It’s very good here. I am well impressed. They are warm and welcoming to me. They communicate with me very well. Keep me up to date. I felt comfortable with it straight away. I knew it was the right place.” The manager told us daily checks were in place to ensure people received person-centred dignified support. Staff told us they spent time getting to know people and were able to build relationships. We saw staff were kind and considerate in the way they engaged with people. For example, we observed staff talking with people about their day, what they wanted to do and chatting about their family. People interacted with staff warmly and engaged in conversations. When people were transferring using equipment, we saw staff offered reassurance and guidance to people to keep them calm and safe. Staff were knowledgeable about people and used this information to provide support which promoted dignity and was respectful.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People and relatives told us staff worked with people to meet their individual needs and preferences. A person told us how they were supported to meet their religious needs. A relative told us how staff adjusted their approach to communication to ensure their family member understood them. Another relative said, “The staff are very down to earth with [person’s name]. They are treated as an individual. They take them out sometimes, usually only down to Costa for a coffee.” Staff told us they understood people’s ability to make choices for themselves and there was detailed information in people’s care plans. One staff member said, “People have lots of choices, they can choose when to get up in the morning, we always encourage people to do as much for themselves as possible, some residents have a walk in the afternoon.” The manager told us, “Protected characteristics are covered in the system, it then guides staff through the care plans on what people’s needs are.” Care plans included information about people’s preferences and gave specific information about protected characteristics. For example, care plans included information about people, people’s preferred pronouns, their sexuality, culture and religion.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they received support to maintain their independence and could choose how they spent their time. A person told us, “I can get myself drinks from the hatch over there if I want one, or I can ask them. Staff do ask me if I want to go for a walk somewhere. I get up when I want, and I go to bed when I want to. I can get washed and dressed myself. There’s always staff around if I need one of them though.” Relatives told us the atmosphere at the home was positive and people were supported to do things they enjoyed. A relative said, “It’s a pretty nice atmosphere. There is always noise. People talking and there is always activity. The staff took people out to the Black Country Museum.” The manager had systems in place to ensure care plans supported people to make choices and remain independent. For example, nutrition care plans indicated the level of support people needed to make choices with their food and remain independent when eating. Staff understood these care plans and could describe how they followed these when supporting people to make choices.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs and acted to minimise discomfort, concern or distress. The manager told us there were call bells in place to support people to seek help from staff when needed. People and their relatives told us staff responded to people. A person told us, “The staff always answer my buzzer when I ring it. Sometimes it takes longer than others, but it is always answered.” Staff told us they always ensure that when people use the call bell, they answer this and ensure the person is safe immediately. We saw call bells were responded to promptly, and staff were always available to meet people’s needs in the communal areas. For example, when a person had slipped down in their seat, staff noticed this immediately and helped to reposition the person to ensure they were both comfortable and safe.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to consistently deliver person-centred care. The manager told us they had systems in place to support staff to maintain their wellbeing. They described having regular staff meetings and opportunities to come together as a team. The manager said they had an open-door policy to provide access to support for staff. Staff confirmed they had access to support. A staff member told us, “Everyone is good and friendly I have no concerns with support it is always available.” Another staff member said, “There are no challenging situations here, we can manage everything as a team we work to support everyone.”