- Care home
63 Coronation Road
Assessment report published 29 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 25 March 2026 to 2 April 2026. 63 Coronation Road is a care home registered to provide accommodation and personal care to adults with mental health support needs. The service provides care and support to up to 6 people. At the time of the assessment there were 5 people using the service.
The provider was in breach of the legal regulations relating to premises and good governance. The overall rating for the service is requires improvement. People told us they felt safe using the service and able to raise any concerns. However, we were not assured systems for managing the maintenance and cleaning of the premises were effective, we identified areas in need or cleaning and repair. Staff supervisions and appraisals had not been kept up to date. We identified some shortfalls in support planning in relation to people’s needs and preferences. Governance systems were not always effective in monitoring and improving the quality of the service, for example in relation to the submission of CQC notifications. However, Individual risks were assessed, and people were supported to take positive risks. Staff knew people well and felt supported in their roles. There were enough staff available to meet people’s needs, and medicines were managed safely. Staff treated people with kindness and compassion and upheld their dignity during care. The service maintained positive working relationships with other health and social care professionals and valued diversity in their workforce. The management team responded positively to the shortfalls identified; we asked the provider for an action plan in response to the concerns found during this assessment.
People's experience of this service
We spoke with 4 people who used the service and 3 relatives about their experience of the care and support provided. We used the Short Observational Framework for Inspection (SOFI), a structured observation tool to help us understand people’s experience and assess whether they received good care. While most people and relatives expressed general satisfaction with the care they received, our assessment found some elements of care did not meet the expected standards.
We received mixed feedback from people’s relatives about cleaning and maintenance within the service. The service had a calm and supportive atmosphere. We observed positive interactions between staff and people using the service, people were treated with dignity and respect. Staff promoted people’s independence, ensuring they had choice and control over their care. Professionals told us they had good communication and positive working relationships with the service, which supported continuity of care for people. Most people and their relatives spoke positively of the support provided by the service. A person said, “It’s good, it’s fine.” A relative said, “They’re doing a good job.”