- Care home
50 Vassall Road
Assessment report published 23 July 2026
Contents
Ratings
Our view of the service
Date of assessment 29, 30 June, 2, and 7 July 2026. 50 Vassall Road is registered to provide accommodation and personal care for up to 6 with a learning disability and/or autistic people. At the time of our assessment 6 people were living at the service.
We completed a comprehensive assessment covering all 34 quality statements. The service was previously rated outstanding. Following this assessment, the overall rating had changed to good.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and access to local communities that most people take for granted.The provider was working in line with national best practice guidance for supporting people with a learning disability and autistic people. The registered manager and the staff team had embraced this guidance and supported people to ensure they were supported in accordance with their wishes.
People received care that was consistently safe and tailored to their individual needs. There were sufficient numbers of staff deployed to meet people’s needs, and risks were well managed in a way that promoted people’s independence without unnecessarily restricting their choices. People had additional support hours to enable them to access the community and take part in the activities they enjoyed. This was in response to people’s needs changing.
Safe recruitment processes were followed to help ensure only suitable staff were employed.
Staff completed a comprehensive induction when they joined the service and received regular training, supervision, and ongoing support. This helped ensure they had the skills and knowledge required to provide safe and effective care.
The home was homely and a redecoration programme was in place. Some areas such as the kitchen flooring and the bathroom would benefit from redecoration and replacement. This had not impacted the safety or wellbeing of people using the service.
People were involved in the planning of their care. Care plans were person-centred and detailed people’s preferences and what they could do for themselves. Staff understood people’s needs well and provided support in accordance with their preferences. Staff involved people in decisions about their care. There was strong partnership working with health and social care professionals to ensure people received the care and support they needed. Timely referrals were made and people’s care plans updated to reflect any changes in support. This ensured there was a consistent approach when people moved between services.
There was strong leadership within the service. The management and the staff team promoted a strong person-centred culture. Feedback from a relative and health and social care professionals told us the management of the service often went above and beyond to support people to lead the life they wanted. Governance systems were in place to monitor quality and drive improvement.
People's experience of this service
People living in 50 Vassall Road had lived together for many years, and they had built positive relationships with each other. There was a relaxed atmosphere in the home. People were comfortable in their surroundings, with each other and the staff. Interactions between people and staff were friendly and caring. It was evident people enjoyed the company of the staff. Staff listened attentively to people and responded appropriately, showing respect for their views and preferences.
People were busy on the 3 days we visited, attending planned activities both in the community, at a local farm and at a day centre. Some people were supported to go to the shops, 2 people had been to the local beach, and another person had been to visit family.
People were supported to take part in activities they enjoyed, and these were regularly reviewed by staff to ensure they remained meaningful and relevant. The service had actively reviewed care and secured additional funding to enable people to continue with the activities they enjoyed. Staff recognised the barriers that may be placed on people and supported them to overcome these, including making adjustments to enable them to attend healthcare appointments.
People told us they were supported to go on holidays and stay connected with family and friends.
There were no restrictions imposed on people, and they could move about their home freely including accessing their garden. People’s bedrooms had been decorated to reflect their taste and personality. People were proud of their rooms showing us their pictures and talking about their family and what they liked to do.
Feedback from a relative and health and social care professionals was extremely positive about the care and support, the staff team, and the management of the service. A relative told us, “I’m very happy how the staff treat (name of person) as they are brilliant with him and always seem to have his interest at heart.” Visiting health professionals commended the home on how homely it was, and the staff had people’s best interests at the forefront of all care decisions.