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Inspection report

Date of Inspection: 25 July 2011
Date of Publication: 3 May 2012
Inspection Report published 3 May 2012 PDF

Overview

Inspection carried out on 25 July 2011

During an inspection in response to concerns

We saw a mixed picture of the care provided. We spoke with two people who used services. They both told us they had care plans and they had discussed their care and support needs with staff.

They told us they went out most days of the week, went out shopping, to caf�s and pubs during the week and at the weekend. They told us there were regular tenants� meetings where they talked about life at the home.

They told us about the activities they took part in, such as going away on mini breaks with staff members, as support, usually their key worker, and taking part in special community events, such as the yearly bonfire night event. A key worker is a staff member allocated to get to know a person who uses services during their stay, and provides one to one activities to carry out with the person using the service.

People who used services told us they received visitors from their family members and were able to speak with them privately in their bedroom.

One person told us, �I prefer to lock my room door when I am not in it.� They showed us their room key.

Two people told us, �Care provided at the home was given by a number of different support staff.� One person explained, �It is better to have the same staff to care for me each time I need help.�

However, we found some visitors were unhappy with the care and with communication from staff.

We saw a mixed picture of the care provided. We spoke with two people who used services. They both told us they had care plans and they had discussed their care and support needs with staff.

They told us they went out most days of the week, went out shopping, to caf�s and pubs during the week and at the weekend. They told us there were regular tenants� meetings where they talked about life at the home.

They told us about the activities they took part in, such as going away on mini breaks with staff members, as support, usually their key worker, and taking part in special community events, such as the yearly bonfire night event. A key worker is a staff member allocated to get to know a person who uses services during their stay, and provides one to one activities to carry out with the person using the service.

People who used services told us they received visitors from their family members and were able to speak with them privately in their bedroom.

One person told us, �I prefer to lock my room door when I am not in it.� They showed us their room key.

Two people told us, �Care provided at the home was given by a number of different support staff.� One person explained, �It is better to have the same staff to care for me each time I need help.�

However, we found some visitors were unhappy with the care and with communication from staff.