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We are carrying out a review of quality at Bernhard Baron Cottage Homes. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 16 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF | 84.6 KB

Overview

Inspection carried out on 16 September 2013

During a routine inspection

During our inspection we spoke with six people who used the service. We also spoke with seven staff members; these were the registered manager, the care manager, the Trustees representative, a senior care worker, two care workers and the first chef. We also took information from other sources to help us understand the views of people who used the service, which included resident and visitor surveys.

The people we spoke with told us they were happy with the care they had received and with the staff team. One person who used the service told us, "The care is excellent. I can’t express the tender loving care that they give each one of us.” Another person who used the service told us, "The staff are lovely people and I have not had a moment of regret coming here.”

Staff we spoke with had a good understanding of the support needs of the people who used the service. One member of staff we spoke with told us, "I think the residents are happy with the care we provide.”

The people who use the service were supported to have adequate nutrition and hydration. People were given choices of food and drink to meet their diverse needs.

We saw evidence that the provider had an effective recruitment and selection procedure in place to ensure that staff were qualified to do their job.

The service had a system in place to effectively deal with comments and complaints.

We also saw that care plans, staff records and other records relevant to the management of the home were accurate, fit for purpose and held securely.