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Archived: Ryedale Court Nursing Home

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 11 May 2012
Date of Publication: 20 June 2012
Inspection Report published 20 June 2012 PDF | 43.29 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 11/05/2012.

Our judgement

The provider is compliant. People experienced care, treatment and support that met their needs and protected their rights.

User experience

People told us that they were well cared for at Ryedale Court. We used a number of different methods to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences. We spoke to the relatives of three people, who told us that they were happy with the quality of the care. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us. We observed that staff interacted well with people and supported people to engage in activities and conversations.

Other evidence

We found that the care plans were predominantly up-to-date and focused upon people’s identified health and social care needs. Some of the care plans were more personalised and demonstrated that people’s preferences had been discussed. The manager has a system in place to audit the quality of a rotating sample of the care plans every month. Gaps in the care planning had been noted earlier this year by the Local Authority contracts and monitoring visit and this was being addressed.

We received anonymous information before this inspection regarding alleged concerns with the management of the service and the quality of the care. One of the issues of concern was that people were unnecessarily sent to hospital instead of being cared for within the service. We spoke to the service’s GP, who told us that there had been a limited number of admissions that could have been avoided. The GP told us that they had addressed the procedures for hospital admissions with the manager and there had now been an improvement. We noted in the care plans that staff worked appropriately with external visiting professionals, such as the tissue viability nurse.

We spoke to the activities organiser and observed an activities session. We noted that there is a daily programme of activities including quizzes, baking, coffee mornings, film afternoons, visiting entertainers and outings. People had recently visited the Greenwich Maritime Museum and the tea rooms at Valentines House. The service organised shopping trips to Romford and events for families and friends to also take part in, such as the Jubilee celebrations, buffets and fetes. There are links with the local community, including visits from ministers of worship, schools and choirs.