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Archived: Ryedale Court Nursing Home

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Inspection report

Date of Inspection: 14 January 2011
Date of Publication: 2 June 2011
Inspection Report published 2 June 2011 PDF | 130.68 KB

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 14/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People benefit from receiving a service that assesses and monitors its quality of care. However, while this is currently being carried out by the manager, there is also a need for the provider to undertake this role.

User experience

We did not speak to people living at the care home about this outcome area.

Other evidence

We looked at the home’s quality assurance system. It was strongly based upon spot checks by the manager who arrived at the care home at unexpected times during the week or weekend. There was also formal auditing of care practices, including the management of medication. The service sought the views of residents and their supporters through conducting meetings and undertaking surveys. We saw that the results of the last survey were very positive about standards of care in the home. At the time of this visit, the service was being transferred into new ownership, hence the manager was not fully aware of what quality assurance arrangements would be made by the new provider. We spoke to the manager about the need for the service to benefit from quality assurance monitoring visits by the provider and regular supervision and support for the manager.