Greenacres Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us they were happy with the care they received and felt supported to remain as independent as possible. Survey feedback also showed people were satisfied with the support provided. One person told us, “I chose to come back to my bedroom today as I wanted to be alone.” They added that staff used to help them wash but with support their independence had improved and they could now do this themselves. Another person told us, “Staff are very caring and kind, they will put their arm around you if you are upset.”

Care records demonstrated individualised support that promoted independence. For example, one person was supported to manage their own blood sugars and self‑administer insulin, maintaining control over an important aspect of their health. Another person was encouraged to continue gardening, power‑wash the patio and paint the fence, helping them stay active and involved in activities they valued. People were also supported with everyday choices, such as eating meals in their preferred place, with staff respecting these decisions even when family preferences differed.

Staff explained how they encouraged people to remain independent. This included prompting rather than taking over, offering choices around clothing, meals and routines, and supporting people to complete parts of their personal care wherever possible. Staff also supported people who preferred to use mobility equipment, such as frames or an electric wheelchair, to move independently around the home.

People were enabled to make decisions about their day‑to‑day life, such as choosing to sleep in a chair, go outside for a cigarette, or use their bedroom for meals if they wished. Where possible people were supported to maintain family relationships. One person told us how important it was for them to be able to see their daughter and their dog.

Overall, people experienced care that promoted independence, respected their preferences, and supported them to maintain control over their daily lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.