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Ellershaw House Limited Requires improvement

All reports

Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by other authorities and reviewed information sent to us by local groups of people in the community or voluntary sector. We used information from local Healthwatch to inform our inspection.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The provider had a policy in place for safeguarding adults from abuse. The people we spoke with told us they had no concerns about their safety and said if they had concerns they would tell the staff or their relative.

Staff we spoke with were clear about the requirements for reporting concerns both internally and to external agencies, such as the local authority or police if necessary. They told us they would seek advice if they were not sure if something should be reported. They were protective of the people who used the service and showed genuine concern for their welfare. We were shown recent records which showed that incidents had been referred to us and the local authority safeguarding team where necessary.

Safeguards were in place to protect people from potential abuse. For example, to make sure people’s personal finances were properly managed. All financial transactions were recorded and receipts were obtained for any purchases carried out on someone’s behalf.

The training records showed that staff had attended a variety of courses, some training had been specific to the individual needs of people using the service. These had been provided both in-house and through external trainers. A ‘Safeguarding Vulnerable Adults’ course was due in the near future. However, the provider may wish to note that other mandatory training was now out of date. This was discussed with the deputy manager during the inspection and they were able to demonstrate that action was being taken to make sure staff had access to updates and relevant course material.