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Ellershaw House Limited Requires improvement

All reports

Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Overview

Inspection carried out on 17 October 2013

During a routine inspection

Some people living at the home had complex needs and were not able to verbally communicate their views and experiences to us. We therefore used a number of different methods to help us understand their experiences, which included observing care delivery and looking at records.

We found people�s care and welfare needs were identified and they were given the support they needed to meet these needs. People�s privacy, dignity and independence were respected.

We found people who used the service were safe and staff were aware of how to recognise and report any concerns about people�s safety and wellbeing. We saw staff were supported to maintain and develop their knowledge, abilities and skills.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. People we spoke with described the staff as �nice� and �alright.�

There was an effective complaints system available. At the time of our inspection there were no outstanding complaints.