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Archived: Rocklyn

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Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 1 June 2012
Inspection Report published 1 June 2012 PDF | 44.95 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of the service that people receive.

User experience

We spoke with people using this service but their feedback did not relate to this standard.

Other evidence

The home had systems in place for assessing and monitoring the quality of the care and support provided to the people living there. The views of both the people who lived at the home and the staff who worked there, were regularly sought through surveys and meetings. The discussions during meetings were recorded, alongside any actions to be followed up. The meetings discussed such things as peoples opinions of the home, food choices and the activities provided by the service. People said they were consulted about their views and they were listened to. As a result, people said they felt there had been an increase in the quality of their care provision.

We saw evidence of weekly checks and testing on fire safety relating to fire doors, fire alarms, emergency lighting and fire extinguishers. In addition to this there was a record of annual maintenance of equipment within the home by the relevant external suppliers. Health and safety and general maintenance checks were done daily in all rooms and any issues were reported to the manager and recorded in the maintenance book to be fixed as appropriate. For example, we saw a leaking toilet in the home which had already been identified and recorded in the maintenance book. These records showed that the home had an effective system in place for the maintenance of the building.

We spoke with the provider who explained that the quality audit systems within the home were currently under review.