You are here

Archived: Rocklyn

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 1 June 2012
Inspection Report published 1 June 2012 PDF | 44.95 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

We spoke with people using the service but their feedback did not relate to this standard.

Other evidence

We spoke with two staff and they confirmed they had received the training they needed to carry out their role. A system was in place to review training requirements and update training when needed. Training reflected vocational studies as well as basic training. Staff had completed a basic induction on commencement of their employment.

Training requirements were identified and a personal development plan was in place for each staff member. We saw a training record for each staff member and copies of training certificates were held on file to evidence the training they had received. The manager showed us evidence of refresher training for staff which was up to date in a number of key areas including health and safety, moving and handling and safeguarding.

We saw there was a staff training and development program in place to give staff an understanding of the needs of the people they cared for. The training needs of the staff were identified in supervision and appraisal sessions. This was to make sure that staff were able to carry out their responsibilities and deliver care and treatment to people living within the home, to the appropriate standard.