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Archived: Rocklyn

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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 4 June 2013
Inspection Report published 04 June 2013 PDF | 91.82 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

There were ten people in receipt of care and support at the time of our visit. We spoke with four people about their care and support. People told us they were happy with the care they received. One person told us,”It’s good, the staff are nice and yes, they explain everything to me.” Another person said,”It’s a pleasure to live here, I love it.”

We noticed that some people needed more support than others because of their physical or mental health needs. We saw that people were encouraged to retain as much control over their lives as possible. For example, two people attended art and drama classes at college and were also members of a local music group. One person was a volunteer at a charity shop and on occasions, stayed overnight with relatives away from the home. One person said, “I choose when I go out, I go to drama and music classes, I am always out.”

We asked staff about the care needs of the people they supported. They were able to describe people's needs and the information they provided supported our observations. We saw that people appeared relaxed and comfortable with the care they received. This showed that staff were aware of people's needs and how to promote their well-being.

We found the provider ensured people's healthcare needs were met. For example, we saw documentary evidence that people routinely attended doctors, dentist and chiropodist appointments. When necessary, there was specialist input into people's care. For example, information had been given to the service by a healthcare professional in respect of one person's specific medical condition. This was available to staff and it meant that they could support the person concerned appropriately.

We concluded that people received the care and treatment they needed and it was delivered in a way that was intended to ensure their safety and welfare.