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Archived: Lifestyles Care & Support Limited - 30 South View

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Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 5 October 2012
Inspection Report published 5 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We saw the provider had systems in place to assess and monitor the quality of the service being provided. The provider had a policy in place relating to quality audit checks however the provider might like to note there is little evidence of this. There was evidence of other safety and audit checks being carried out. These included portable appliance testing and gas safety checks as well as safety and suitability of equipment. As well as these formal processes, the people who live at the service were invited to discuss any concerns with the manager.

Staff told us they felt any ideas on continued improvements in the service were listened to. One member of staff told us “It’s like home from home”.

The provider has a system in place for management of complaints and were able to show us their complaints folder. The provider hadn’t received any complaints relating to the home or the care provided. The provider was also able to show us a letter from a relative saying thank you to the staff for their care and support.

We saw accident records and an incident log which were up to date and were kept in sufficient detail allowing the provider to make changes to policies, equipment or care plans as appropriate.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

There was evidence that learning from incidents and appropriate changes were implemented.