- Homecare service
Rapid Care
Assessment report published 18 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: 01 April to 26 April 2025. The service is a care at home service providing support to people living in their own homes. At the time of our assessment the service was supporting 99 people with the regulated activity ‘Personal Care’.
This assessment was undertaken in response to concerns in relation to risk management and safe and effective staffing of the service.
We identified 2 continued breaches of the legal regulation in relation to safe care and treatment and good governance.
Risks to people continued to not always be fully assessed and detailed guidance was not always in place to mitigate risks. People’s medicines were not always managed safely. There were enough staff to meet people’s needs. However, people told us staff did not always stay for the duration of their agreed call times and records confirmed this. The provider was aware and had begun to take action to address this.
The service worked with other professionals to meet people’s needs. However, systems and processes had not always been used effectively by staff and management to ensure concerns with or barriers to people’s care were addressed in a timely manner. The governance systems had not always been robust and continued to not be effective at identifying areas for improvement.
However, people received person-centred care with their choices and rights respected. Staff were kind and compassionate and supported people to maintain their independence.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.We have also asked the provider for an action plan in response to some of the concerns found at this assessment.
People's experience of this service
People and relatives were overall happy with the service they received and told us they would recommend the service. Comments from people and relatives included, “We consider them to be a safe a caring service.”, “Very happy with the service.” And, “We cannot fault the service we receive as the carers are very friendly and perform their tasks efficiently and thoughtfully.” However, some people and relatives gave mixed feedback about the staffing of the service and felt this could be better managed.