- Dentist
Twelve Dental
Assessment report published 27 January 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 13 January 2026.
We found the practice had met regulations.
Leadership required strengthening to ensure a culture of continuous improvement. Shortfalls we identified such as lack of radiography audits had been identified prior to the inspection and were being addressed by the provider at the time of the inspection. Processes needed embedding.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation. However, induction processes required strengthening.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Birmingham and provides private orthodontic and general dental care and treatment for adults and children.
There was step-free access to the practice and dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there was 1 orthodontist, 1 dentist, 1 dental nurse, 1 trainee dental nurse, 2 dental therapists and 1 receptionist. We gathered feedback from and spoke to a range of staff during our inspection.
People's experience of this service
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients reported they felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients said that they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients reported that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.