Mushavi Private Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People told us staff were kind and caring. For example, a person told us, “They [staff] are very friendly, kind and respectful. They seem to do everything possible.”

Staff understood their responsibilities when respecting people's dignity and showed consideration for people's privacy when completing personal care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service adapted their approach based on the individual needs and preferences of the people supported. People and their relatives were involved in care planning to ensure care preferences were recorded. Senior staff made regular spot checks to ensure care remained in line with people’s preferences. One person told us, “My care is good and personalised to my needs. I am quite happy with it.”

Where appropriate, people were supported to follow their interests and maintain links with their local community. For example, staff supported a person to visit a family member and follow religious practices that were important to them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and their relatives told us they were involved with decisions about their care. This included being involved in care plan reviews and day to day decisions. One person told us, “I know my care plan, and my daughter is involved too.”

Care records had detailed descriptions of people's needs and abilities and how staff should support them to maintain their independence. The registered manager provided an example of how they supported 1 person to increase their independence. This resulted in the person not needing to use a hoist to mobilise, which improved their wellbeing.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives spoke positively about the service’s ability to adapt to people’s changing needs. Staff told us how they called the office or sought medical help if they noted a deterioration in a person’s health.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke positively of their experiences working for the service; they told us they felt supported and listened to. The registered manager told us they had implemented initiatives to make the staff feel valued. There was also a counselling line staff could use if they needed to. This supported staff wellbeing.