Alpenbest

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff were respectful of people’s individual differences and their preferences and needs. Comments from care workers included, “I concentrate on building a safe and inclusive environment.” “There are clients l have from different nationalities, different culture and different religions. Ido respect each individual’s cultural values, we have been trained to give person centred care, it’s important never todiscriminate anyone by their origin, culture and values.” And, “It’s important to respect and understand people’s religions, culture, traditions, sexual orientation and identity. I would ask questions and discuss it kindly and respectfully.” People and relatives confirmed staff support people with their individual needs, including aspects related to their religion and culture. Comments from relatives included, “They take him to Church on a Sunday,” and “They leave her alone if she is praying.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.