Stoneleigh Residential Care Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

This service scored 95 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

Staff consistently treated people with kindness, empathy, and respected their privacy and dignity. They also showed courtesy to colleagues from other organisations.

Residents described Stoneleigh Residential Care Home Limited as their home and valued friendships with staff and other residents. The atmosphere was warm and welcoming. One relative said, “The staff are very kind and caring, often go the extra mile, and keep her clean and well dressed.” Another added, “Staff do lovely little gestures, always smiling and happy. I would recommend it 100%.” People confirmed they were treated with dignity and respect. One person told us, “Staff are well trained and amazing. It’s like being in your own home; they treat us like family.” Another said, “All the staff are very good; they do anything for you with care and patience. I am never rushed.”

Relatives unanimously described staff as kind, caring, and welcoming. They said staff were understanding, comforting, and respectful, bringing fun and laughter into people’s lives. One relative commented, “Caring? Oh god yes, all funny and hilarious at all levels, management always pleasant and active.” Another said, “Our biggest concern was her safety before she moved from her house. But absolutely she is kept safe. Staff are lovely, contact with people keeps her stable, she wants to be there and calls it her home now.” A third relative told us staff support their loved one to make regular video calls and join family occasions virtually: “I feel part and parcel of mum’s life, and she is part of mine.”

Our observations showed strong bonds between people and staff, enhancing wellbeing and daily life. We saw people and staff talking and laughing together. One staff member said, “I love the residents, I enjoy learning from them. They have a lot of experience about a lot of things in life. We sit and share. We are family now.”

Healthcare professionals praised the home: “Stoneleigh Care Home is a wonderful home providing excellent care for their residents. Staff are wonderful. I have seen many staff take time to chat to residents in a warm friendly manner and nothing seems too much bother.

The provider treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. They used this knowledge to deliver truly person-centred care.

People said they had full control over their daily routines. One person told us, “It’s wonderful! I don’t have to do things I don’t want to; I can get myself up and dressed when I want to.” Another said, “In the morning we get to choose what we will have for lunch. But I can change my mind and choose something else if I want to.”

Relatives confirmed staff knew their family members well and used this knowledge to meet preferences in all areas. One relative said, “Very much person-centred care, staff all know her very well and her choices and wishes are respected.” Another commented, “They are very proactive, they give person-centred care to all the residents. The registered manager welcomed Mum and even gave us a hand with all her bits and pieces plus a blanket box—super impressed with her, very hands-on and impressive as a leader.” A third added, “They know exactly what she likes, and even new staff will come and introduce themselves and ask what she likes.” This approach enabled staff to build meaningful relationships and provide care that respected each person’s identity.

Staff adapted activities to suit all levels of ability. For example, they provided a dedicated puzzle table so people could work on large puzzle pieces at their own pace. The table was not used for meals, allowing people to leave puzzles and return later. The large pieces enabled individuals with visual impairments or reduced dexterity to participate fully, fostering inclusion and engagement.

Staff empowered people to lead community events. During seasonal celebrations, people chose games, made decorations, baked cakes, and sold them for charity—demonstrating strong community involvement.

Care plans contained detailed information about each person’s social history, preferences, and values. Staff knew what mattered most to people. One staff member said, “We talk to people and get to know them. I particularly like to learn what they used to do for a living, about their family, their interests, and what a good day looks like for them. This helps us understand how they want to be treated and how best to support them.” This approach valued and respected personal preferences and helped build meaningful connections.

During our assessment, we saw staff support people with personal care in ways that reflected their personalities and preferences. Staff took time to ensure people had comforting items close at hand.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People enjoyed opportunities to live full, meaningful and, where possible, independent lives at the service and in the local community. People were encouraged to maintain their interests and hobbies and develop new ones. Managers and staff listened to what people had done in the past and tried to facilitate their preferred pastimes in the present.

People had a vast range of activities and events to participate in if they wished. Activities included painting, baking, quizzes and discussions about current affairs.

People were encouraged to engage in a range of trips, events and activities outside the home, many of which involved other local organisations. For example, people had worked on various charities fundraising activities. The park opposite the home and the beach had given people alternative activities they could get involved with such as walking, watching the sea, a drink at the café and walking the owner’s dogs. People had participated in local events to exhibit their arts, crafts, paintings and enjoyed supporting community occasions.

People told us they enjoyed organising and participating in the activities in the home. One person told us they displayed their art, and others enjoyed it as if they were in an art gallery.

Relatives told us how being busy and engaged ensured people continued to have interest and enjoyment in their lives. One relative told us, “Mum is selective with activities, but she enjoys a few of them like music and visits to the park, plenty available if she chooses to participate.”

Another relative said, “She does join in the activities now, used to be against it, they offer music, exercise, pet therapy, games and quizzes, trips are not her, in the past she enjoyed the seafront in a wheelchair.” A third relative said, “We are very lucky with this home, I knew it was the right place for my mum, atmosphere is very jolly, friendly, always something going on, all lovely, not like walking into an old people’s home but somebodies’ home.”

Staff recognised the importance of independence, choice and control in ensuring people lived a good day. One staff member told us, “Very independent which is fostered by the staff, will make her bed, wash herself, she loves reading, TV and quizzes.”

People were given complete choice and control of their own personal space. They were invited to choose the furnishings in their bedrooms and decorate it as they wished to.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People enjoyed opportunities to live full, meaningful and, where possible, independent lives at the service and in the local community. People were encouraged to maintain their interests and hobbies and develop new ones. Managers and staff listened to what people had done in the past and tried to facilitate their preferred pastimes in the present.

People had a vast range of activities and events to participate in if they wished. Activities included painting, baking, quizzes and discussions about current affairs.

People were encouraged to engage in a range of trips, events and activities outside the home, many of which involved other local organisations. For example, people had worked on various charities fundraising activities. The park opposite the home and the beach had given people alternative activities they could get involved with such as walking, watching the sea, a drink at the café and walking the owner’s dogs. People had participated in local events to exhibit their arts, crafts, paintings and enjoyed supporting community occasions.

People told us they enjoyed organising and participating in the activities in the home. One person told us they displayed their art, and others enjoyed it as if they were in an art gallery.

Relatives told us how being busy and engaged ensured people continued to have interest and enjoyment in their lives. One relative told us, “Mum is selective with activities, but she enjoys a few of them like music and visits to the park, plenty available if she chooses to participate.”

Another relative said, “She does join in the activities now, used to be against it, they offer music, exercise, pet therapy, games and quizzes, trips are not her, in the past she enjoyed the seafront in a wheelchair.” A third relative said, “We are very lucky with this home, I knew it was the right place for my mum, atmosphere is very jolly, friendly, always something going on, all lovely, not like walking into an old people’s home but somebodies’ home.”

Staff recognised the importance of independence, choice and control in ensuring people lived a good day. One staff member told us, “Very independent which is fostered by the staff, will make her bed, wash herself, she loves reading, TV and quizzes.”

People were given complete choice and control of their own personal space. They were invited to choose the furnishings in their bedrooms and decorate it as they wished to.

The provider always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care. Staff consistently reported feeling valued, respected, and well-supported in their roles. The management team was universally described as compassionate, approachable, and fair, with an open-door ethos that actively encouraged transparency, collaboration, and innovation. Staff felt confident to speak up, share ideas, and contribute to continuous improvement.Teamwork was exemplary. Staff worked in harmony, supporting one another with professionalism and warmth. The registered manager proudly shared the service maintained a fully staffed team, with many employees having dedicated years of service. This demonstrated high morale and job satisfaction.

Staff reported a strong sense of team cohesion. Staff said, “It’s a brilliant team. I always look forward to coming to work. Everyone helps each other, especially during busy times.” Other comments included, “We are a funny and friendly team” “We are one happy family; we are there for each other and the residents” and” There’s no blame culture here, we work together to make sure we get it right.” The provider also excelled in supporting staff through personal challenges, promoting a healthy work-life balance. Staff shared heartfelt examples of how the registered manager had offered compassionate support during difficult times in their personal lives.

Regular one-to-one supervision sessions were not only used to monitor performance but also served as a safe space for reflective practice, open dialogue, and personal development planning. This holistic approach to staff support contributed to an initiative-taking, cohesive, and resilient workforce.