Jervaulx Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs had been assessed and used to develop comprehensive care plans. People and relatives were involved in assessments, and their views were listened to. A relative told us, “[Registered manager] and [deputy manager] did a thorough assessment of [person’s] needs, likes and dislikes."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans were personalised to each individual and included strategies to meet people’s specific care needs and preferences. Staff supported people with eating and drinking based on their needs, choices and dietary requirements. A relative told us, “They give [person] choice with food but know what she's not allowed to have."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff had a proactive approach and had raised referrals to health professionals when people’s needs had changed. Staff confirmed they worked closely with other teams and professionals and important information was shared. A professional told us communication was good which made their visits to the home easier, they said, “I think it’s nice they [staff] always pick up the phone."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Support plans reflected people being supported to have choice and control and being encouraged to live healthier lives. For example, in ‘Stepping Stones’ people had learnt to cook healthy meals for themselves.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. A staff member told us, “We offer tailored, person-centred support that focuses on capabilities and respects routines. We help people set goals that would be manageable and achievable.” People had regular reviews with their key staff to set review outcomes. Relatives could also access updates via an online portal.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were supported to make choices and have control over their lives. We observed staff giving people choices and acting on their decisions.

Staff worked in the least restrictive way and acted in people’s best interests. They understood the principles of the Mental Capacity Act 2005 (MCA), which provides a legal framework for decisions made on behalf of people who may lack capacity. Staff had MCA training, and policies followed MCA principles. Where people could not make decisions themselves, best interests’ decisions were in place and made with input from relatives and healthcare professionals. A relative told us they had been consulted about a significant health decision for their family member and were part of the best interest’s discussion. They said their views were respected and they agreed with the decisions made.