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Julie Blackburn Homecare Requires improvement

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Inspection report

Date of Inspection: 27 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF | 81.69 KB

Overview

Inspection carried out on 27 August 2013

During a routine inspection

We completed an inspection of J & J Home Care - 15 Paddock Court, which involved a brief visit to the organisation/location address, two visits to people that used the service, a telephone call to a relative of a person that used the service and viewing some of the files and records the service maintained.

We saw evidence in documentation that people only received care and support after they had given their consent and people confirmed this was the case when we spoke with them.

We found that people were very satisfied with the care and support they or their relative received. We saw that care was provided in line with care and support plans. People said, “The girls are very good, they treat me well” and relatives said, “Staff are very good to X” and “We have confidence in the service, the provider and the staff”.

We found that good standards of infection control were adhered to and staff were trained in infection control and food hygiene. People told us they had confidence in staff’s ability.

We saw evidence in staff files that recruitment procedures were followed and that staff received opportunities to train and develop their skills. People told us they thought the staff were appropriately trained and skilled, as they were knowledgeable about conditions, health care and care needs.

We also saw documentary evidence that quality monitoring systems were used to effectively assess the quality of the service performance so that people received improved services whenever possible.