Archived: Millpond View Care Home

During our visit to the home we found people were being looked after well and all of their needs were being met. Care workers we spoke with told us they thought there were enough care staff to meet people's needs. We heard them being polite and courteous to people and offering support in a discreet manner.

We found there was a trained nurse on duty who had come in on her day off to relieve the nurse who had been on duty overnight. We were assured trained nurse cover was in place for the next few days with the support of a local nursing agency.

The manager was not able to be contacted directly by the nursing staff to let him know of their concerns and the deputy manager was off sick. She was however, available over the telephone, to offer support and guidance, but not able to come into the home.

The provider was at the home on the day of our visit and told us he was going to deal with the situation. He added that he was advertising for more nursing staff.

The staff respected people's likes and dislikes. People were able to choose what food they would like. We heard staff talking with people in a respectful manner.

Staff demonstrated a sound knowledge of the care needs of people that lived in the home. Everyone had a care plan in place that informed and directed staff on how to care for a person.

Medication was stored safely and administered in a respectful manner.

Staff felt supported by the deputy manager. However we did not see evidence that all staff had received formal supervisions. We were told that the training systems had been reviewed however some staff had not received training in certain areas on the day we inspected.

The provider did not have an effective system to monitor the service. We saw that some risk assessments relating to the environment had not been completed. We were told that surveys were completed yearly however we did not see any evidence to support this, the provider explained that due to the office being relocated during the time of our inspection.