- Homecare service
A&J Assisted Living T/A Radfield Home Care Loughborough, Charnwood & Melton Mowbray Also known as Radfield Home Care Loughborough, Charnwood & Melton Mowbray
Assessment report published 27 March 2026
Contents
Ratings
Our view of the service
Date of assessment 12 January to 10 February 2026.
AJ Assisted Living T/A Radfield Home Care Loughborough, Charnwood Melton Mowbray is a domiciliary care agency providing care and support to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspect where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment 27 people were being supported with the regulated activity ‘personal care’.
The provider, managers, and staff demonstrated an exceptional commitment to delivering person-centred care of the highest standard. The culture of the service was person centred, open and honest and shared by managers and staff. Communication between people, staff and managers was highly effective and resulted in a responsive service which met people’s individual needs and preferences. People’s human rights and equality and diversity needs were understood, respected and met. Staff, people using the service, and their families, felt genuinely heard, respected, and valued.
Staff knew people well and understood their needs because staff teams were consistent and had time to spend with people to provide companionship and social stimulation as well as delivering care and support. Call times and attendance were closely monitored and reviewed to promote effective outcomes based on people’s identified and changing needs. Systems and processes were in place to ensure calls were never missed and if there were changes to call times, people were kept informed.
Staff were supported to provide safe and compassionate care and support for people through risk assessment, effective training, supervision and support. Outcomes were closely monitored and any changes responded to in order to continuously improve the service and people’s experience of it.
Staff were highly motivated to achieve good outcomes for people and to provide kind and compassionate care. People consistently praised staff and described positive supportive relationships and the positive impact the service had on their lives.
The provider, registered manager, management team and staff put people at the heart of the service, they involved them in planning and continuously sought their feedback. Staff were proud of the service and told us managers were always accessible and supportive.
There wasa clear and effective management structure and staff fully understood their roles and expectations.
Governance and quality monitoring systems were highly effective in identifying and managing risks and focused on continual improvement.
People's experience of this service
People’s views were consistently positive about the service, and its impact on their lives. In particular, people said they had a consistent staff member or team of staff who knew them well. They said staff were caring and often went above and beyond to meet their needs.
A person using the service said, “I have had carers for over a year now and I can honestly say that it has made such a difference to me as a person. I look forward to their visits twice day, not only do they help me with day-to-day things like showering and making sure I have remembered to take my tablets, it gives me something to look forward too. We have a really good relationship; nothing is a trouble to any of them and it’s amazing how much we have in common.”
Another person said, “It’s as though they really care about me as a person and I am not just a name on a list as I was before (when using a different service).”
A relative told us, “The service has provided the same carers since we started and they have become like family, nothing is a trouble to any of them and because they have looked after [family member] so long they never miss anything.”
People knew how to raise concerns and felt confident doing so. People told us that when they contacted the office, managers were always accessible and responsive. A relative said, “The communication with the office is good and I know if I need to speak to someone, they are always at the end of the phone to help me, and I know I would be listened to.”
People said staff arrived on time and stayed the time they were supposed to. People never felt rushed and said staff were kind and caring, competent, and well trained. People who required assistance with medicines said staff supported them in a correct and safe way.
One person said, “This is a first-class service and should be recognised as this."