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Archived: Community Options Limited - 4 Sandford Road Good

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Inspection report

Date of Inspection: 11 September 2013
Date of Publication: 5 October 2013
Inspection Report published 05 October 2013 PDF

Overview

Inspection carried out on 11 September 2013

During a routine inspection

We spoke to three people who used the service, each of whom told us they were happy living at the home and that they received appropriate support. One person told us "I have no problem being here". Another person told us "I am hoping to move on to my own flat". People told us they thought they had got better since they moved to the service and that having approachable staff to speak with helped them to talk about their problems. People told us they liked having a key-worker who they could talk to. One person told us they felt the home was well structured and that the "staff are really good". People told us they knew how to make a complaint but they had not needed to do so.

We found the provider had made improvements since our last inspection as a policy covering the requirements of the Mental Capacity act (2005) had been implemented. We found people's needs were assessed before they began using the service, and that their care and recovery was planned and regularly reviewed. Staff we spoke with knew about the different types of abuse and how to report concerns. We found there were appropriate numbers of skilled and experienced staff to support people. The provider had a complaints procedure in place which was shared with people, but no formal complaints had been raised.