The Care Quality Commission

Archived: Independent Home Care Services

Spring House, 2 Cheapside, Middleton, Greater Manchester, M24 6DG (0161) 653 2820

Provided and run by:
Mrs Jane Wallace

Important: This service is now registered at a different address - see new profile

All Inspections

7 December 2011

During a routine inspection

As part of our review of the service, we contacted people who receive care and support from staff. They told us that they were happy with the support provided, liked their carers and felt they were kept informed.

Some of the comments received were; 'It's nice to know the same friendly faces are coming', 'as far as I am concerned, there are no problems what so ever', 'They are fantastic', 'The staff are lovely' and 'I'm very happy indeed'.

People gave examples of how staff ensured their privacy and dignity was maintained when assisting with personal care tasks.

Each of the people spoken with felt that they could contact the office at any time if they had any concerns and felt reassured as they knew which staff would be visiting each day.

People spoken with told us that the managers at the office contacted then from time to time to check is they were happy with the service provided.

People also commented; 'I have a good rapport with the managers' and 'I've never had cause to complain'.

Staff spoken with confirmed that were able to speak with managers at the office at any time and felt supported. One person told us that if they had any concerns they would raise it and it would be dealt with promptly.