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Inspection report

Date of Inspection: 25 October 2012
Date of Publication: 29 November 2012
Inspection Report published 29 November 2012 PDF

Overview

Inspection carried out on 25 October 2012

During a routine inspection

We spoke with six people who used the service. They told us that they were treated with respect and that their views and choices were listened to and acted upon. People said that they were consulted about the care and support that they were provided with. This was confirmed by a person's relative who was visiting the service at the time of our inspection.

People told us they enjoyed the food. They said they liked the menu as it provided them with a variety of choices at meal times. One person told us, �It�s very tasty. It�s fresh and home cooked.� Another person said, �We have plenty to choose from and it is appetising.�

People confirmed they could decide where they wanted to eat their meals. One person said, �Sometimes I prefer the peace and quiet and eat in my room. Other times I want company, so eat in the lounge with the other residents. It all depends on what mood I am in. The staff know this about me and ask me what I want to do. This is good as I need their help to come downstairs.�

People were complementary about the staff and manager. They told us their needs were met and they were well looked after. One person said, �The staff here are very kind and accommodating. They have a caring nature and nice way about them.�

People said that staff respected their privacy and dignity and helped them to remain as independent as possible. One person said, �They (staff) are very understanding and patient. They help me do things for myself, but if I press my buzzer (call bell) they come quickly if I need help.�

We saw that staff interacted with the people who used the service in a caring, respectful and professional manner.