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Inspection report

Date of Inspection: 9 January 2012
Date of Publication: 14 February 2012
Inspection Report published 14 February 2012 PDF


Inspection carried out on 9 January 2012

During a routine inspection

We spoke with five people living in Norwood they told us they were involved in decisions, their views were listened to and they were treated with dignity and respect. One person said �I can say what I want and they (care workers) listen to me�. Another person told us �people listen to me and my views and support me to be independent and active�. They also said �everybody is somebody that deserves to be noticed and the staff here know and respect that�. In relation to privacy one person told us the �staff always knock on peoples� doors and call out before entering.

People using the service told us there was a range of social activities available, they explained that they could choose whether or not to join in or pursue individual interests if they preferred. One person told us �I personally like to go to the keep fit classes here, there is always something going on and plenty to do. The activities coordinator is excellent and doesn�t push people as not everyone likes to get involved but that�s up to them; you can join in if you want too or opt out - but the carers always ask you�. Another person said �some of us are really looking forward to watching the Olympics on the big screen in the main room; cheer everyone on, it will be a good atmosphere�.

People told us they experienced good care and their healthcare needs were met. One person said �staff are very attentive and supportive and take good care of me�.

We received positive comments about the food and drinks provided at the home. One person using the service said �it�s nice to have my food done for me. I appreciate the food that is on offer here; it tastes lovely�. They also told us �the care staff are always popping in to check if you want a drink or something to eat�. Another person said �the food takes into account different likes and dislikes, so can be a hit and miss for some people, but if you don�t like what�s on the menu you can have something else that you prefer and they (kitchen staff) will make it for you�.

People using the service told us there was enough trained staff to support them with their needs. One person said� I feel very safe and comfortable with the staff they are all very nice�. Another person said �staff overall are extremely good and very attentive�

Everyone we spoke with told us they feel safe and secure living at Norwood with their care workers and their privacy and dignity was respected.