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Inspection report

Date of Inspection: 9 March 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF | 92.72 KB

Overview

Inspection carried out on 9 March 2013

During a routine inspection

We spoke with four people who lived at Langholme to seek their views of the service that they received. People said the home was clean and tidy and the staff were generally kind and helpful. One person told us “some staff are better than others”. They then added “some of the staff are excellent and will do anything to help you they are lovely but some don’t seem to care as much”. Another person commented “the staff are kind, look after me well and I feel happy and safe here”.

Staff and people who used the service expressed concerns regarding the staffing levels in the home. We saw that staff were busy during our inspection and records showed that at times the planned and / or requested care had not been able to be delivered due to insufficient staff on duty.

The privacy and dignity of people who used the service was promoted and respected by the staff.

People were protected by the systems and procedures in place for the administration of medication.

The environment that people lived in was clean, tidy, comfortable and the control of infection promoted. People were complimentary about the home they lived in and positive comments were made about their bedrooms.