The Care Quality Commission

Archived: Woodbank

Holly Bank Road, Hook Heath, Woking, Surrey, GU22 0JP (01483) 773684

Provided and run by:
Methodist Homes

All Inspections

15 March 2013

During a routine inspection

We spoke with three people who used the service. All three people were very positive about the home. One person said, “I’m comfortable and the staff are nice. I personally can’t find any fault with them”. A second person we spoke with said, “I find it very good. They look after me well and the staff are all very good”. The third person we spoke with said, “It’s good”.

We found evidence people had been involved in the planning and delivery of their care and their preferences had been catered for. We saw the service had completed risk assessments for people and had kept these up to date with reviews. Staff had been trained in safeguarding people from abuse and knew the procedures to follow should they have any concerns. The service had appropriate systems in place in relation to the ordering, storing, administering and disposing of medicines however there were some gaps in the recording of medicines. We also found the service had an appropriate recruitment policy in place which had been followed when staff had been recruited.

2 November 2011

During a routine inspection

People who used the service told us they were involved in the planning of their care; that their named care worker discussed their support options and treatments with them and their family.

People said they were provided with the service user guide, and a contract of residency outlining costs and services which either they or their relatives signed.

Some people told us they could not remember if they had an assessment prior to being admitted into the service. Some people said someone from the service came to see them and asked a lot of questions, which they and their relatives answered.

People told us they had visits from their GP and they attended hospital appointments with a member of staff.

People newly admitted to the service told us someone from a sister service within the organisation came to see them in their own home and asked them a lot of questions. On admission into this service a more detailed assessment was carried out by a member of staff. People told us they were asked to sign the care plan to show they agreed with the proposed care documented.