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Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF | 80.52 KB

Overview

Inspection carried out on 17 December 2012

During a routine inspection

We spoke with seven people who used the service. Everyone we spoke with confirmed that they felt they were treated with respect by the staff. They all confirmed that staff knocked on their door and waited before entering their apartment and that staff were polite and respectful. One person said “Yes, they always knock or ring the bell.” One person told us “The staff are all good here, I have never regretted coming”. Everyone we spoke with who used the service told us they felt safe. One person said “I couldn’t feel safer”.

We saw that people were supported through a care planning process to be supported with meeting their needs. People's wishes and choices were recorded and systems were in place to ensure that people were supported to raise complaints and be supported with any allegations of harm.

There was a recruitment process in place which ensured that checks were undertaken to verify that people were suitable to work in the service prior to them commencing in their role.