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Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF


Inspection carried out on 7 February 2013

During a routine inspection

We spoke with three people who lived at the home and a visiting relative. One person living there told us "everybody is lovely". Another said that they were "very happy" there.

The relative told us they were "very impressed" and thought Epworth Grange was an �absolutely wonderful home�.

We looked at three peoples' care records. We saw that people and their families were involved in planning the care and support they needed. Care plans were regularly reviewed and were person centred. They took account of peoples' individual needs and choices.

We found that effective processes were in place to ensure people were asked for their consent to care and treatment.

We saw that there were opportunities for people and, where appropriate, their relatives to express their views about the service. People had choices about where and how they spent their days. They were encouraged to pursue their own interests and a wide range of activities were available if they wished to participate.

The home was well maintained and furnished throughout. The design and layout of the premises were fit for purpose to safely meet the needs of people receiving care there. Procedures were in place to identify and address risks to safety.

There were sufficient staff on duty to meet peoples' care and support needs.

Epworth Grange had a clear procedure in place for dealing with complaints.