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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF | 93.38 KB

Overview

Inspection carried out on 13 February 2013

During a routine inspection

During our visit we saw that staff treated people with dignity and respect. Staff were seen to knock on doors before entering and provided assistance in a kind and discreet manner. People that we spoke with were very positive about the home and staff team and comments included, “I'm happy here, it's nice" and "staff very good, can't fault them."

There was a relaxed and comfortable atmosphere within the home and the staff we spoke to understood how to support people, assisted them to make choices and maintain as much independence as possible. A member of staff told us "staff work as a team," another said "when I came here everyone helped me."

In order to protect the people who used the service, we saw that the home carried out a rigorous staff recruitment process. We saw that staff were knowledgeable about people's needs and preferences, were observed to treat people as individuals and delivered care in a personalised way.

There were processes in place to monitor the quality of service being provided and we saw that people were involved through questionnaires, reviews and one to one discussions.

Relatives we spoke to told us they were very happy with the standard of care. One person told us "even cleaners speak with residents, a really good team." Another told us their relative "looks 160% to when they first came in" and "no complaints about this place at all."

Another professional who was visiting told us "support and communication is very good here."