Hazelmead Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The people living at the service had been there several years so there had been no recent initial care assessments. Documents were in place should a new person move in. People’s ongoing and changing care needs were regularly assessed. Care plans were robust and person-centred. People said that staff regularly discussed their care with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Care records were person-centred. Where people could not share their preferences themselves, family, advocates, and other health and social care professionals supported with decisions. People were being cared for in line with their assessed needs.

The provider worked well to support people. Staff worked well together to give people positive effective care.
Staff said management were approachable. We observed staff working well together and supporting each other. Health and social care partners shared positive feedback about how staff performed as a team. A partner said, “Staff are very informative and ensure we have all of the relevant information needed to conduct the appropriate treatment.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Where people were on specialist diets due to health needs, staff ensured they received the appropriate food and drinks. Staff supported people to remain fit. For example, one person had recently gained weight, and staff were encouraging them to increase their activity levels to manage this.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
Care records were reviewed regularly. Daily notes were in place and handed over at each shift change. Staff knew people very well and reacted quickly to changes in their health or their care needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to make choices and have control over their lives. Staff worked in the least restrictive way and acted in people’s best interests. They understood the principles of the Mental Capacity Act 2005 (MCA), which provides a legal framework for decisions made on behalf of people who may lack capacity. Staff had MCA training, and policies followed MCA principles. Where people could not make decisions themselves, best interests decisions were in place and made with input from healthcare professionals involved in their care.