- Homecare service
Thinkempathy Limited
Assessment report published 26 March 2026
Contents
Ratings
Our view of the service
Date of Assessment: 27 February to 17 March 2026. This assessment was prompted by a review of the information we held about the service. Thinkempathy Limited provides care and support to people living in supported living settings. The service provided personal care and support for adults with physical disabilities, sensory impairments, learning disabilities and autism. At the time of our inspection, they were supporting 9 people across 2 supported living settings. This was our first inspection of the service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that the provider was working in line with principles of this guidance.
People received personalised care focussed on promoting their choice and independence. There was a strong focus on treating people as individuals and supporting them to live full, active and social lives. Staff were motivated in their role and told us how they worked with people to build skills and ensure care was as least restrictive as possible. Staff balanced people’s right to make choices with their responsibilities in helping to keep people safe.
Staff received training relevant to their role and leaders were fully engaged and involved in overseeing the quality and safety of the service. Staffing levels were sufficient, but the provider acknowledged the need to recruit more permanent staff to promote teamwork and consistency. People were happy and comfortable in staff’s presence, and they interacted together with warmth, humour and familiarity.
People were supported to attend to their health needs to ensure they received appropriate input from health and medical professionals. Staff understood people’s communication and emotional needs, and many people had seen a reduction in incidents related to behaviour and anxiety with staff support.
People's experience of this service
Not everyone was able to give detailed verbal feedback as part of the inspection. We visited 2 supported living settings and spent time talking to people and observing care and support from staff in communal areas. We spoke to relatives of people via telephone to gain feedback about their family member’s care.
People were comfortable and happy in the company of staff. Staff were familiar with their needs and engaged people with familiarity, humour and by talking to them about subjects they were interested in. People told us about their home environment and the activities they liked to do both with, and independently of staff. Overall, relatives were complimentary and confident in staff’s ability to provide effective support to their family members. They told us staff were, “Absolutely amazing” and, “Listen and are responsive.” They told us staff supported their relatives to build independent skills, which promoted their health and wellbeing. For example, one relative told us, “Staff create menu plans with (my relative), help them do the shopping and cooking. (My relative) does exercises with staff.” Relatives told us their family members were supported to lead active lives and maintain positive social networks. They told us staff helped to promote a “Family atmosphere” between housemates (people), with one relative telling us their family member, “Feels like this is their home.” Relatives told us there had been improvements since the registered manager joined in 2025. They told there previously had been issues with communication, which the registered manager was working to address. Relatives told us the service would benefit from a reduction in the use of agency staff, to promote consistency in staff’s approach.