- Independent hospital
Matrix Surgical Limited Also known as Belgrave House
Assessment report published 9 July 2026
Ratings - Surgery
Our view of the service
Matrix Eye Clinic is provided by Matrix Surgical Limited.
Matrix Eye Clinic in Wroughton, Swindon is a private ophthalmology clinic providing assessment and treatment for a range of eye conditions. The service offers cataract surgery, glaucoma management, dry eye treatment, and retinal screening, alongside support for macular and other retinal conditions. The clinic is led by a consultant ophthalmologist and uses modern diagnostic technology to provide patients with accurate diagnoses and individualised treatment plans. The hospital provides services to younger adults and older people; it does not treat anyone under the age of 18.
Safe
We found that patient areas were safe, clean well equipped, well furnished, well maintained and fit for purpose. Staff assessed and managed risks to patients and themselves well. Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. The service used systems and processes to safely prescribe, administer, record and store medicines. The service managed patient safety incidents well.
Effective
We saw that people’s care, support and treatment reflected their needs and any protected equality characteristics, ensuring people were at the centre of their care. We found that leaders instilled a culture of improvement, where understanding current outcomes and exploring best practice was part of their everyday work.
Caring
The service involved people throughout their treatment journey and treated them with compassion, kindness, dignity and respect.
Responsive
We found that the health and care needs of people and communities were understood, and they were actively involved in planning care that met these needs. We also saw evidence that people could access care in ways that met their personal circumstances and protected equality characteristics.
Well Led
There was an inclusive and positive culture of continuous learning and improvement that was based on meeting the needs of people who used services and wider communities. Leaders proactively supported staff and collaborated with partners to deliver care that was safe, integrated, person-centred and sustainable, and reduced inequalities.
People's experience of this service
People consistently reported positive experiences of the service. Feedback highlighted that staff were kind, caring and professional, and people felt reassured and well supported throughout their care.
People felt well informed and involved in decisions. They received clear explanations about their treatment and were given time to consider their options, with opportunities to ask questions at each stage.
Staff adapted communication to meet individual needs, and people felt treated as individuals. Care was personalised, and additional support was provided where needed, including involving family members or carers.
Patients had access to a dedicated free car park and could be dropped close to the entrance. The building had been designed with accessibility in mind, including step-free access, wheelchair access throughout, a patient lift and widened doors to support people with limited mobility
People experienced coordinated care, with clear communication before and after treatment. They received appropriate information to support recovery and ongoing care.
People found it easy to give feedback and they felt listened to, with evidence that their views led to improvements, particularly in patient information and communication.