The other people had complex needs which meant they were not able to tell us their experiences. We therefore observed them being supported by staff and spoke with the social worker in charge of their care management who told us they 'have had a very positive experience with Kiver Road and its staff and support system.'
People who use the service enjoy living at the home and feel that their privacy and dignity are respected. The service recognises the diverse cultural backgrounds of people using the service and promotes contact with their family and friends.
People who use the service are supported to engage in a range of community activities that reflect their interests and abilities. Staff demonstrated a good understanding of the ways different people communicated and sought their consent before supporting them. People who use the service had individual plans that reflected their needs and were regularly updated.
A range of varied and nutritious meals were provided that reflect different peoples preferences. The provider has developed good links with other professionals and agencies to promote the wellbeing of people using the service. The home has sound medication practises.
The home is clean and hygienic, but would benefit from a programme of redecoration and updating. The homes portable appliance electrical certificate had expired and had not been renewed.
The home has sound recruitment practises, and staff are employed in sufficient numbers. However, some staff had not completed any training in the last two years.
The provider listens to people who use the service and keeps them safe.