Archived: Burgess Field

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One of the mangers in the service assessed the person's suitability to establish if the service could meet their needs. People's needs were reviewed six weeks after they moved in to ensure that their care was 'effective' in practice. We looked at five people's files. All the files had care plans and we saw that staff recorded their daily interactions with people appropriately.

There were effective systems in place to reduce the risk and spread of infection. Staff wore protective equipment such as aprons and gloves during the delivery of care and changed them for each person.

All staff had completed national vocation qualification level two and three in social care. Staff received regular supervision every four to six weeks. Appraisals were carried out on an annual basis.

People's views about the service were collected via an annual tenants' survey and quarterly tenants meetings. Managers carried out spot checks on staff to assess the quality of their service.

Staff assessed the needs and risks of people using the service. Each person had an individual care plan which was based on their assessed needs and risks. People using the service told us that they were satisfied with the quality of care they received. Staff were described as being "very helpful" and being "kind and considerate". One person said they "did not want to leave" Burgess Field.

People using the service told us that they felt safe at the home and if they had concerns they would report it to the person in charge. Staff we spoke with knew how to recognise the signs of abuse and how they should be reported internally.

People using the service told us that there needs were always attended to by staff and they felt that there were adequate numbers of staff working at the home.

Staff made records that were clear, concise and legible. Daily communication sheets of care were kept by staff in people's apartments and transferred periodically to the office for safe keeping.