Bloom Lilly Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The information gathered during initial assessments was used to develop personalised care plans, which included details about people’s wishes and preferences. People and relatives were involved in care planning and plans were reviewed on a regular basis to ensure they were up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.People were actively involved in planning their care and support, which was tailored to reflect their individual choices and preferences. Staff received regular training and supervision to ensure the care they provided aligned with current legislation, best practice and recognised standards. The registered manager carried out regular reviews of people’s needs which ensured care and support remained person-centred and consistent with each individual’s preferences.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.Staff worked effectively with external professionals to ensure transitions were well coordinated and planned according to people’s preferences. The provider had a clear process for escalating health concerns and records confirmed health professionals were actively involved in people’s care. People received information about their health in ways they could understand. Staff told us they felt well supported and had regular opportunities to share their views. The registered manager demonstrated they worked closely with health and social care professionals to ensure people’s needs were met. One staff member told us, “We give [people] the best care as possible. We encourage them to focus on themselves and we work with necessary authorities like the NHS.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans included information about people’s health needs and the support required to promote their wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans had been reviewed to ensure they continued to reflect people’s needs. People were asked to give feedback about how their care was provided to make sure it met their expectations. A staff member told us, “I understand that it's essential to ensure the people we support can understand and express themselves to help them make informed choices about their care.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People and relatives confirmed they staff asked for consent before they provided care or support. Staff understood their responsibilities under the Mental Capacity Act 2005 (MCA). Staff told us how they communicated with people and gained their consent. One staff member said, “It’s about respecting the person’s right to make that choice as long they have mental capacity to do so.”