Enabling Others Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Overall, we received positive feedback from people and relatives about the care and support people received. Our observations during our home visits supported this. One person told us, “I like the staff, they are calm and help me if I’m not very happy.” A person’s representative told us, “[Name] knows all their staff and that they are there to help them. They have told me they are happy with the staff.” A relative told us, “There are lots of staff. The key staff who know [Name] well are the best. They can manage [Name’s] behaviour and [Name] likes them. New staff are introduced to [Name] slowly. I have no concerns with any of the staff.” A second relative felt staff approaches had improved, though they felt some staff were more proactive and caring than others. We observed staff and people interact with each other.

People were comfortable and staff treated them with dignity and respect. Staff were gentle and polite and spoke to people respectfully. Care plans highlighted how to address people and support them in a manner that promoted their dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans detailed their individual needs and preferences. We saw interactions between people and staff were personalised. People’s support plans included their goals and aspirations, and they were supported to work towards and achieve these. For example, people had identified goals such as learning a new skill, improving their health or trying a new experience. Records showed staff met with people regularly to assess if they had completed goals or had the right support to work towards them. A person’s representative told us, “[Name’s] home reflects them as an individual, including photographs that are important to them. They always look lovely and staff support them to dress age appropriate.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to be in control of and make choices about all aspects of their care. Staff offered choices to people, such as what they wanted to eat or how they wanted to spend their time. Both individuals and their relatives were actively involved in planning care, and staff respected their decisions and choices about day-to-day routines. A person showed us their activity list which included cleaning their home. They told us, “I helped change my bed today, so it is fresh.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s care plans included information around their preferred communication methods and how to identify and intervene at an early stage when people showed signs of distress. We saw staff were consistently responsive to people’s needs including sitting with them when staff identified they needed reassurance, responding to requests to go out and providing people with information when they needed it.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.
Staff who we spoke with told us they felt there had been improvements since our last inspection and this had supported their wellbeing. A staff member told us, “I love my job, but communication has been the biggest issue here. I think there are definite improvements with leadership and governance which helps us to do our jobs and keeps us informed.” A second staff member told us, “We feel listened to by management.” The provider had systems in place to support staff wellbeing including on-call for out of hours support and office support for advice and guidance.