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Inspection report

Date of Inspection: 9 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment to appropriate standards

Reasons for our judgement

We spoke with several members of staff who informed us that they were supported by the provider. They said that they had monthly team meetings and they could speak with the manager at anytime to discuss any issues. They said there was a good working atmosphere and they worked as a team.

Two of the staff members we spoke with had undertaken professional training to improve their qualifications. There was a training program in place and regular training courses were arranged for the staff to keep their skills up to date. These included first aid and moving and handling.

The staff had individual meetings with their line manager every four months but there was no written feedback for staff.

Staff were aware of safeguarding and whistleblowing procedures.