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Inspection report

Date of Inspection: 9 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

Overview

Inspection carried out on 9 January 2013

During a routine inspection

People we spoke with told us they were happy with the home and the care they received. People said "I like it here" and "without caring I wouldn't be able to do anything". We found that staff were able to meet the individual needs of the people who use the service.

We also spoke with the relatives of people who use the service who were equally happy. One comment was, "I can relax 100%. The care here is fantastic". Another relative said, "all staff are nice. I've never seen anyone who isn't smiling". We spoke with one relative who stated that the home had helped her mother to walk again.

The staff we spoke with had been working at the service for many years. They had undertaken additional training courses to improve their skills and qualifications. Staff said "it's a good working atmosphere. We work like a team".

The service had person centred care plans in place and encouraged people to be independent. Dignity and privacy was respected and the home provided a safe environment. Although there were regular reviews of care plans and daily record sheets filled in for each person, the policies were several years old.