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Inspection report

Date of Inspection: 20 June 2011
Date of Publication: 20 July 2011
Inspection Report published 20 July 2011 PDF

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Overview

Inspection carried out on 20 June 2011

During a routine inspection

People told us they were very happy living in the service. They said that the staff were �kind, patient and caring� and looked after them well. They confirmed that staff came quickly if they used the call bell and that if they spent time in their bedrooms, staff always checked on them to ensure they were safe. People told us the manager was approachable and they felt able to talk with her if they had a concern or complaint.

People and their relatives told us that the service was clean and free from odours and they were satisfied with the environmental facilities available.

People and their relatives said that activities were arranged and people had the choice to take part in them. People confirmed that they were supported and encouraged to be independent. People said �If I want to spend time alone I can or if I choose to be with the other people then I do�.

People said they knew what medicines they were taking and they were aware of their side effects.

People and their relatives spoke positively about the meals and people said they were asked what they wanted to eat.

Care professionals spoke favourably about the service with comments including, �I have always found staff very willing to communicate� and another commented �we have generally found Manor Lodge responds quickly to our requests�. Other comments included, the service acts promptly to refer people for advice and treatment and staff seem well informed about the condition of the people and �show a caring commitment�.