The Care Quality Commission

Archived: Harriotts Lane

44a Harriotts Lane, Ashtead, Surrey, KT21 2QB (01372) 275970

Provided and run by:
Mrs Linda Mary Miles & Mrs Sarah Storey

Important: The provider of this service changed. See new profile

All Inspections

22 April 2013

During a routine inspection

We were not able to speak to the people who used the service because of their complex needs. This meant they were not able to tell us their experiences. However we used a range of other methods to gather information about this service which included observation, speaking to relatives, staff and healthcare professionals who visited the service.

The two relatives we contacted spoke highly of the service. One relative told us they 'they seem genuinely fond of the residents.' One healthcare professional told us 'I think it's a lovely home.'

All of the relatives and healthcare professionals we spoke with felt the people who used the service were safe in the home.

We looked at staff files and found that the service had good recruitment processes in place that ensured that they employed suitable staff.

The service had systems in place that monitored the quality and safety of the care the service gave. They also identified when things needed to be improved.

14 June 2012

During a routine inspection

We were not able to hear the views of people who use the service directly. We used a number of different methods to help us understand people's experiences, including speaking to relatives.

Relatives told us that staff provided care and support in a manner that maintained people's dignity and that they engaged well with people using the service. Relatives also said that staff supported people to maintain relationships with their friends and families and kept them informed about important issues.

Relatives spoke highly of the care that their family members received at the home. One relative said, 'We are very pleased with the standard of care since she has been at Harriotts Lane. She has really blossomed since she moved there. She is always happy and smiling and seems very content. I cannot praise Harriotts Lane highly enough. '

Another relative told us, 'I've always felt that she is receiving brilliant care at Harriott's Lane. She is always very clean and relaxed and her clothes are in good repair and spotless. The staff are warm and caring and she clearly feels very much at home.'