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Inspection report

Date of Inspection: 11 June 2012
Date of Publication: 28 June 2012
Inspection Report published 28 June 2012 PDF

Overview

Inspection carried out on 11 June 2012

During an inspection looking at part of the service

The visit took place because we were following up concerns raised at an inspection

in November 2011. We were following up the issues relating to not treating people with respect, care practices, maintaining equipment, staff training and the quality assurance system. Therefore when talking with people we concentrated on these specific areas.

We spoke with three people who live at Park House and two relatives, all were very positive about the care and support that had been provided. One person said, "I can make my own decisions, I decide what time I go to bed and get up, I am not tied to anything, it is flexible" and "I am definitely treated with dignity and respect."

We saw that Park House had been decorated in preparation for the Jubilee weekend and saw that a party had been arranged. On the second inspection day we saw that photographs of the party were on display, showing people joining in with the festivities and enjoying themselves.