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Inspection report

Date of Inspection: 8 August 2013
Date of Publication: 26 September 2013
Inspection Report published 26 September 2013 PDF | 79.12 KB

Overview

Inspection carried out on 8 August 2013

During a routine inspection

When we visited the home we spoke with 14 of the residents. They told us that they liked living at the home and thought that the support they had was good. When we asked residents about how they found the home the comments we received included the following:

“It is very nice. I am perfectly glad to be here.”

“Oh yes. I am happy here. You have your own freedom, yet you know you are protected.”

“The staff are very kind and helpful.”

“I was wonderfully looked after when I wasn’t well.”

“It is very nice. They keep it nice and tidy.”

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People experienced care, treatment and support that met their needs and protected their rights.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.