- GP practice
Creech Medical Centre
Assessment report published 14 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 2 September to 9 September 2026. Creech Medical Centre is a GP practice and delivers service to approximately 5,400 people under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the practice population is 98% white with the remaining 2% made up of Asian, Black, mixed and other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This is the first inspection for this service since its registration with CQC in October 2021. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions.
At this inspection, we found the service had a good understanding of their population and a clear commitment to improving health outcomes. Staff spoke positively about the service and described leaders as visible, approachable and supportive.
The service had a good learning culture and staff felt confident with raising concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment were suitable for people’s needs, kept clean, well-maintained and any risks effectively managed. There were enough staff with the right skills, qualifications and experience. Leaders ensured staff received ongoing training and regular appraisals to maintain high standards of care. Medicines were managed safely, and people were involved in planning any changes.
People were involved in assessments of their needs. Staff carried out reviews that took into account peoples’ individual communication, personal and health needs. Care was delivered in line with the latest evidence and best practice. Staff worked with all relevant services involved in peoples’ care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity to make their own decisions.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the recent 2026 National GP Patient Survey showed people were satisfied with services with almost all results above the local and national averages. For example, 89% of responders to the survey reported a good overall experience of the service compared with a local average of 79% and a national average of 77%.
There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG told us how leaders made positive changes because of feedback, such as, taking action to place a television screen in the waiting room to display information about the service.
We asked the service to distribute a link allowing people to provide feedback directly to the CQC, and we received 79 positive feedback comments from people. Comments included praise for the care and treatment received, the concern and kindness from staff and ability to get an appointment. We also received 12 comments of information of concern which included issues around obtaining an appointment, prescriptions and the care and treatment received.