- Care home
Wentworth Grange
Assessment report published 15 September 2025
Contents
Ratings
Our view of the service
Date of Assessment: 16 July to 7 August 2025. Wentworth Grange provides nursing and personal care. The accommodation for up to 51 people is made up of 2 separate buildings called Wentworth and Hampton, which share outdoor grounds and gardens. Wentworth Grange offers support to older people who may have physical health conditions or are living with dementia. At the time of the inspection 50 people used the service.
At the last inspection we identified a breach in regulation in relation to oversight of the service. We also made recommendations in relation to medicine management, policies and practices were reviewed to ensure they were following current best practice, and refresher training was given to staff around when to send us notifications. At this inspection improvements had been made, and the service was no longer in breach of regulations and action had been taken to meet the recommendations. Since the last inspection the provider had created a management team who together oversaw all aspects of service.
The provider aimed to give people the experience of living in a top-class hotel whilst also receiving care and support. A comprehensive team worked within the service, which included nurses, care staff, dedicated restaurant and catering staff, an activities team and concierge. Collaboratively all departments worked together as a team to ensure everyone experienced a seamless service and their needs were met. The provider ensured the environment and equipment was closely tailored to individual needs and had purchased items such as high specification mattresses, which could be altered into airflow systems to improve pressure care when needed. They also accommodated individual requests to have specific equipment and furniture brought to the service as well as supporting people who had pets.
Staff treated individuals with dignity and kindness. They understood how to effectively support each person and ensured the care was tailored to the person’s needs. Staff sought people’s views about how to support them and, when appropriate, relatives were included in discussions about the support being offered. Systems were in place to give people opportunity to shape the service and a committee chaired by individuals who used the service. They collated feedback and shared this with the registered manager. People who used the service were also actively involved in the recruitment of new staff. The restaurant team were always at hand during mealtimes to check if people were happy. The catering staff were consistently looking at how to enhance the mealtimes and provided a variety of experiences, such as fine dining nights, meals from around the world and wine tasting events.
The management team promoted a learning culture. Staff had received a wide range of training including mandatory and condition-specific courses. Staff found the training really supported them to provide the best care possible. Staff understood how to effectively assist people living with dementia retain their skills and adopted practices, which promoted individuals’ independence. Everyone who used the service was supported to experience a wide range of activities and broaden their horizons. People in Hampton were included in activities both in Wentworth and on an individual basis at Hampton. People regularly enjoyed going around the gardens.
Assessments were completed in a timely manner and were accurate. Staff actively used these assessments to understand people’s ongoing needs. The actions staff took from these assessments had led to a very positive outcome for people and the reduction of their distress. The provider was consistently looking for systems which readily supported staff record information effectively and was in the process of reviewing and working with electronic care record producers to make sure they could alter templates to meet the service’s needs.
People's experience of this service
People were extremely positive about the quality of their care and support offered at the service. Everyone we spoke with told us how caring and supportive the staff were and how they worked hard to ensure people’s needs were met. Relatives offered feedback on the services provided at Hampton House and Wentworth Grange. Overall, relatives expressed satisfaction with the care, attention, and environment. They highlighted how helpful, caring, and friendly staff were, as well as the clean and pleasant surroundings. Some relatives were particularly complimentary about the efficiency of the laundry service, the quality of food and the competence of nursing and care staff. Some relatives discussed their experience of communication with staff, and the handling of minor issues. However, they felt although issues were readily addressed, communication could be better. Recently the provider created a new role of concierge, this person acted as a dedicated point of contact and would respond quickly to any queries.
People were extremely complimentary about the meals and discussed how responsive the restaurant and catering staff were to their requests. We observed the restaurant staff would proactively make sure individual’s pet dogs were comfortable and offered to take them out for walks when needed. One person said, “I know we live in a care home but can honestly say it doesn’t feel like it at all.” Individuals reported they found the staff closely listened to their views and staff made sure the care being delivered was very flexible and person-centred.
Some people had very limited verbal communication. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. We observed staff worked with people in a sensitive, caring and considerate manner. They engaged people in meaningful activities and conversations. One relative said, “We have no issues with their care, the staff are kind and attentive and I’m impressed with the management of the business and particularly levels of staffing, responsiveness to any minor issues, the wide range of activities and the level of care provided to residents. It looks like a country house hotel but has the feel of a family home and we are very happy with our choice.” People told us about the positive impact the service had had on their lives. A person said, “The staff are exceptional and living here gives me everything I want; lots to do, good company and help when I need it.”